Refills without
the phone tag.
Pet owners request refills from their phone. Your clinic approves them from a dashboard. Everyone saves hours.
No credit card required. Set up in under 5 minutes.
Pending
7
Approved today
12
Avg response
1.4h
This month
148
The problem
Your staff spends 2-5 hours a day
on refill phone calls.
Every refill request means a phone call in, a chart lookup, a pharmacy call out, and a callback to the owner. Multiply that by 15-30 requests a day and your team is drowning in phone tag instead of helping patients.
15-30
refill calls per day
at an average clinic
10-20 min
spent per request
on phone tag alone
$0
revenue generated
from any of those calls
How it works
Three steps. Zero phone calls.
Pet owner submits a request
Share your custom portal link on your website, email signatures, or a QR code at the front desk. Pet owners fill out a simple form — name, pet, medication, pharmacy — in under 60 seconds. No account needed.
- Works on any phone or computer
- No login or account creation
- Instant reference number
Request a Refill
Sunny Paws Veterinary
Your name
Pet's name
Medication
Mochi
RF-K7M2
Your staff reviews and approves
Requests appear instantly in your dashboard. Staff see all the details at a glance — owner info, pet, medication, pharmacy preference, and any notes. Approve with one click. Deny with a reason. Add pharmacy notes.
- One-click approve or deny
- Full request details in a slide-over
- Staff notes and pharmacy coordination
Owner gets an email. Done.
Pet owners receive branded email notifications at every step — request received, approved, denied, or ready for pickup. They can check status anytime with their reference number. No calling back. No voicemails.
- Automatic emails at every status change
- Self-serve status check page
- Reference numbers for easy tracking
From: Pawse <notifications@pawserx.com>
Your refill request has been approved
PawseGreat news! Your prescription refill for Mochi has been approved by Sunny Paws Vet.
Features
Built for vet clinics, not generic helpdesks
Every feature exists because a real clinic needed it.
Zero friction
No login required for pet owners
Every step of friction reduces submission rate. Pawse's pet owner portal requires no account, no password, no app download. Just a link and a 60-second form. Owners submit refills at midnight from the couch. You process them at 8am.
60s
average time to
submit a request
📋
Smart request queue
Filter by status, search by pet or owner name, sort by date. Keyboard-navigable for staff who process 30+ requests a day.
📧
Branded email notifications
Pet owners get polished emails at every step — submitted, approved, denied, and ready for pickup. Your clinic's name, not a generic template.
🐾
Patient records
Patients are auto-created on first request. View full refill history per pet — every medication, every status, every timestamp.
📊
Dashboard metrics
See pending count, approvals today, average response time, and monthly volume at a glance. Know your workload before your first sip of coffee.
📱
Mobile-first portal
Most pet owners submit from their phone. Big touch targets, 16px minimum font, single-column layout, sticky submit button. No pinching.
🔒
Secure by default
Row-level security on every table. Each clinic sees only their own data. No sensitive data in localStorage. HTTPS everywhere.
Pricing
Simple, transparent pricing
30-day free trial on every plan. No credit card required.
